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‘Pinnacle’ of Success

CENTURY 21 Coleman-Hornsby receives satisfaction award

Published: Thursday, March 28, 2013 10:07 a.m. CST
Six agents from CENTURY 21 Coleman-Hornsby recently attended the CENTURY 21 Awards Banquet held in Rosemont. Those six are pictured and include, from left, Shawn Hornsby, Abbey Pool, Theresa Lamb, Tami Ferguson, Debbie Pierce and Rodney Baudino.

They did it again! For 2012, CENTURY 21 Coleman-Hornsby once again earned the Pinnacle Quality Service Award from CENTURY 21.

Six CENTURY 21 Coleman-Hornsby agents recently attended the CENTURY 21 Chicagoland Awards Banquet held at the Hyatt Regency O’Hare in Rosemont. During the awards ceremony portion of the event, the office was recognized for earning this award for outstanding customer satisfaction.

Throughout 2012, surveys were sent from the CENTURY 21 corporate office in New Jersey to the clients who either bought or sold a property using a CENTURY 21 agent. To achieve the Pinnacle designation, CENTURY 21 Coleman-Hornsby received a customer satisfaction rating of 99 percent for 2 or more years in a row.

For over 10 years, CENTURY 21 Coleman-Hornsby has consistently earned this Pinnacle Quality Service Award.

That means a lot to owner Shawn Hornsby.

“It is great that so many of the people we have worked with reported that our agents exceeded their expectations of service,” Hornsby said. “I am proud that our agents are committed to excellent customer service.

“It is the reason that we maintain so many repeat customers and are referred by past clients.”

Agents attending were Abbey Pool, Rodney Baudino, Tami Ferguson, Debbie Pierce, Theresa Lamb and Shawn Hornsby.

CENTURY 21 Coleman-Hornsby is located at 1802 N. Division St. (Illinois 47) in Morris. They are open seven days a week and may be reached by phone at (815) 942-9190.

They specialize in residential, farms, commercial, vacant land and industrial real estate.

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