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Reaching the ‘Pinnacle’

CENTURY 21 honors Coleman-Hornsby agents

Published: Wednesday, May 1, 2013 9:49 a.m. CDT
(Photo submitted)
Nine agents from CENTURY 21 Coleman-Hornsby earned awards for outstanding customer service. Receiving the Quality Service Producer Award were, seated from left, Theresa Lamb and Abbey Pool. Standing are agents who earned the Quality Service Pinnacle Producer Award, from left, Jim Maskel, Debbie Pierce, JoEllyn Johnson, Tami Ferguson, Rodney Baudino and Shawn Hornsby. Also receiving the Pinnacle Award but not pictured is Della Coughlin.

A total of nine agents from CENTURY 21 Coleman-Hornsby earned awards for superior customer service in 2012.

Trophies were presented to them individually at the CENTURY 21 Awards Banquet.

Two agents earned the Quality Service Producer Award. To achieve this they received a customer service satisfaction rating of 95 percent or higher, based on surveys sent to their buyers and sellers in 2012.

In addition, a minimum number of returned surveys are required.  Those two agents are Abbey Pool and Theresa Lamb.

Seven agents received the Quality Service Pinnacle Producer Award. This award is based on receiving a customer satisfaction rating of 95 percent or higher for at least two consecutive years, plus a minimum number of returned surveys.

Those agents are Debbie Pierce, Della Coughlin, Jim Maskel, JoEllyn Johnson, Rodney Baudino, Tami Ferguson and Shawn Hornsby.

CENTURY 21 Coleman-Hornsby agents received the most individual Quality Service Awards for outstanding customer service of any CENTURY 21 office in Illinois.

"Going above and beyond our clients' expectations is always our goal at CENTURY 21 Coleman-Hornsby,” said owner Shawn Hornsby. “All of our agents do this on a daily basis, but these award-winning agents have truly done an exceptional job of  providing excellent service to their clients.”

CENTURY 21 Coleman-Hornsby is a full-service real estate office located at 1802 N. Division St. (Illinois 47) in Morris It is open seven days a week.

They specialize in residential, commercial, industrial, vacant land and farmland properties.

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