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Illinois Lottery re-opens 4 of 5 Claim Centers

Des Plaines, Rockford, Fairview Heights, and Springfield to re-open July 1

CHICAGO — The Illinois Lottery announced Tuesday that four of its claim centers will re-open on July 1.

“As Illinois continues to re-open, we are once again opening our doors to our players,” Illinois Lottery Acting Director Harold Mays said. “We are looking forward to giving our players the opportunity to visit one of our claim centers and process their lottery prizes in person.”   

Players will continue to have the ability to claim their prize through the mail as an alternative to claiming it in person.  

“We’ve had great success with our mail-in claims process during the past few months and we encourage players to try it, as it is still our preferred method as the State enters Phase 4,” Mays said.  

Instructions on how to claim a prize via mail can be found at

The following claim centers will be open from 8:30 a.m. to 4:30 p.m.:

Des Plaines - 9511 Harrison Street in Des Plaines.

• Fairview Heights - 15 Executive Drive in Fairview Heights.

• Springfield (Lottery Headquarters) - Willard Ice Building (Dept. Of Revenue) 101 West Jefferson Street in Springfield.

Rockford - 200 South Wyman in Rockford

The Illinois Lottery claim center in the James R. Thompson Center (JRTC), located at 100 West Randolph in Chicago, will remain closed to the public until a later date.  

Please note that in observance of Independence Day, the Illinois Lottery claim centers will be closed on Friday, July 3.

“We expect that there will be a high volume of players visiting our claim centers in the first few weeks and appreciate your patience and understanding as we open again,” Mays said “We have instituted new protocols to aid in serving as many players as possible in a safe and efficient manner.”

Due to state mandates and social distancing recommendations, the in-person claims process will look a little different than players are used to. 

The Lottery will introduce a ‘virtual lobby’ system at each location that will allow players to reserve their place in line using a text-capable cell phone. The virtual lobby will allow for players to be in line while waiting in their car or in a designated area. 

Here is what players can expect at the claim centers:

Upon arrival, players will be instructed how to sign in to the virtual lobby. All players must use the virtual lobby to reserve their place in line.

Players will then be asked to wait in their car or in a designated waiting area until they receive a text notification that it is their turn to enter the claim center. 

In an effort to support the health and safety of both players and staff, the Lottery has released the following guidelines to its players:


Bring a mask and wear it at all times in the claim center

Bring photo ID and proof of social security number

Bring your signed winning ticket 

Bring a charged cell phone to check in to the virtual lobby

If a player doesn’t have a cell phone, they will need to check in with the security guard on duty for instructions  

Follow social distancing guidelines

Come to the claim center alone, unless assistance is required


Go to the claim center if you have already claimed your prize via mail 

For additional information about this new process and claim center updates, please visit the Illinois Lottery website. 

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